Support
Thanks for playing Cozy Pieces. If you need help, have feedback, or have a purchase issue, we’re here.
Contact
Email us at:
513272786@qq.comPlease include:
- Device model and iOS version
- App version
- Steps to reproduce and screenshots if possible
- For purchases: approximate time and product name
FAQ
I watched an ad but didn’t get a reward
Check your network and try again. If it keeps failing, restart the App and contact us.
I purchased something but didn’t receive it
Try Restore Purchases in the App first. Purchases are handled by Apple; you can also check reportaproblem.apple.com.
My progress disappeared
Progress is stored on this device. Switching devices or reinstalling may clear local progress. Contact us if something looks wrong.
Ads and privacy controls
Manage tracking in iOS Settings → Privacy & Security → Tracking. In some regions, the App Settings screen may also show a Privacy Options entry.